1. Introduction
Welcome to Garis Family Businesses LLC (DBA: Five Star Painting). We operate the website fivestarspn.site. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, inquire about our painting services, or communicate with us via text message (SMS).
2. Information We Collect
We collect both personal and non-personal information to effectively provide our services:
- Personal Information: Includes information you voluntarily provide to us through contact forms, quote request forms, and text messaging opt-ins. This data may include your name, email address, physical address, and telephone number.
- Non-Personal Information: Includes automatically collected data when you visit our website, such as your IP address, browser type, operating system, referring URLs, and interaction patterns with our site.
3. How We Use Your Information
We utilize the collected information to support our legitimate business operations, including:
- Responding to inquiries, generating service quotes, and scheduling consultations.
- Providing customer support and project updates regarding ongoing painting services.
- Sending transactional notifications, reminders, and professional project updates.
- Delivering promotional offers, seasonal discounts, and marketing updates when express consent is given.
4. SMS Communications & Mobile Messaging
Garis Family Businesses LLC (DBA: Five Star Painting) utilizes mobile messaging to communicate with customers who opt in to receive updates.
Express Consent
Express consent to receive SMS messages from us is obtained voluntarily through separate, unchecked checkboxes on our web forms. Consent is never bundled with other agreements, and checking the box is entirely optional. Agreeing to receive SMS is not a requirement to purchase any services from us.
Types of Messages
Opted-in users may receive non-marketing text messages regarding quotes, project updates, scheduling, and service notifications. Users may also receive marketing text messages about special offers, discounts, and service updates.
Message Frequency & Charges
Message frequency varies based on account activity. Standard message and data rates may apply depending on your wireless plan.
Opt-Out & Support
You can opt out of our mobile messaging program at any time. To stop receiving messages, reply STOP to any text message received from us. For assistance or questions regarding our messaging program, reply HELP or contact us directly at [email protected].
Mobile Information Non-Sharing Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers solely for the purpose of delivering communications and services on our behalf, including messaging platforms and customer support providers. Such providers are contractually required to safeguard your information.
5. Information Sharing
We do not sell, rent, or trade personal information. We do not engage in lead-commerce or data broker operations. Your personal data is exclusively shared with trusted service providers who assist us in operating our website, managing our communications, or executing business operations, and who are contractually bound to maintain strict confidentiality.
6. Data Protection & Security
We implement robust administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
7. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information to improve your user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
8. Your Rights & Choices
You have the right to access, correct, update, or request the deletion of your personal information collected by us. If you wish to withdraw your consent for SMS communications, you can do so at any time by utilizing the opt-out mechanisms outlined in Section 4. For email or database modifications, please contact us at [email protected].
9. Children’s Privacy
Our services and website are not directed to individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete that information immediately.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Legal Business Name: Garis Family Businesses LLC (DBA: Five Star Painting)
Website: fivestarspn.site
Support Email: [email protected]